For general assistance, technical questions, and all other inquiries, you may contact us by calling one of the numbers below, use Video Banking and Live Chat with a Team One representative or email us at talk2us@teamonecu.org.
Email is NOT SECURE. Never email your account numbers, PIN or social security number. Use our Online Banking product with MESSAGE CENTER to send us secure information. If you can't access our Online Banking, call us at 989-754-6575, or send an email with your name and phone number only.
Saginaw Main
989-754-6575
Toll-free: 888-288-3261
Mortgages
Toll-free: 888-288-3261
Business Development
989-758-5789
Commercial Services
989-799-9326
24hr Phone Banking
989-754-9699
Toll-free: 800-968-7739
Report Your Card Lost, Stolen or Compromised
Toll-free: 888-288-3261
Va Hospital Branch is open Monday through Friday between 8:00am - 4:00pm. Closed Saturday and Sunday.
Interactive Teller Machines are available 24 hours a day in Drive Thrus. However, ITM Live Support is ONLY available Monday - Friday: 8:00am - 6:00pm and Saturday: 8:00am - 12:30pm
Bay City, Owosso and Thomas Township have ITM Drive Thrus only. ITMs are available 24/7 and Live Support through the ITMs is available 8:00am-12:30 pm.
Lobby / Video Banking
Monday-Thursday
9:00am - 5:00pm
Friday
9:00am - 5:30pm
Traditional Drive Thru*
Monday-Thursday
8:30am - 5:30pm
Friday
8:00am - 6:00pm
Saturday
8:30 am - 12:30pm
*Saginaw Main, Flint, Saginaw Twp., Caro, Bad Axe, Sandusky
ITM Drive Thru* USING Live Support**
Monday-Friday
8:30am - 6:00pm
Saturday
8:30 am - 12:30pm
*Bay City, Thomas Township, Owosso
**Live Support is only available during the hours listed above; however you are able to use the ITM Drive Thru 24/7 without Live Support for most transactions. Click here for a full list of ITM capabilities.
Communication Center
Monday-Friday
7:00am - 11:00pm
Saturday
8:30am - 5:00pm
Sunday and Holidays*
9:00am - 5:00pm
*Excludes Christmas Day and Thanksgiving Day
2021
Christmas Eve - Dec 24*
Christmas Day - Dec 25
New Year's Eve - Dec 31*
2022
New Year's Day - Jan 1**
Martin Luther King Jr. Day - Jan 17
Presidents' Day - Feb 21
Memorial Day - May 30
Independence Day - July 4
Labor Day - September 5
Thanksgiving - November 24
Christmas Eve - Dec 24*
Christmas Day observed - Dec 26
New Year's Eve - Dec 31*
2023
New Year's Day observed - Jan 2**
Martin Luther King Jr. Day - Jan 16
Presidents' Day - Feb 20
*Drive Up open from 8:30-12:30 p.m. Communications and eServices available until 11:00 p.m. Bay City, Owosso and Thomas Township have ITM Drive Thrus only. ITMs are available 24/7 and Live Support through the ITMs is available 8:00am-12:30 pm.
**Communications and eServices available until 11:00 p.m.