6/8/2020
All branch lobbies are open
Team One is happy to announce that all of our branch offices will reopen for service beginning Monday, June 8th for Lobby teller transactions with a maximum capacity limit of 5 Members permitted inside the building until further notice.
Member Services will continue to be available by appointment only!
To schedule an appointment with one of our friendly Member Service Specialist, please call 888-288-3261.
and provide the following information:
• Service or product you are scheduling the appointment for
• Name
• Phone Number
• Email Address
• Number of attendees (limit 2)
We are eager to continue to provide the exceptional financial service and assistance that you have come to expect from your credit union.
We are eager to continue providing the exceptional financial service and assistance that you have come to expect from your credit union with your safety in mind.
Please be aware of our mandatory “Stay Safe” guidelines:
Personal Protection Equipment
When visiting our branch location you will notice that we have installed new personal protection equipment and designated physical distancing signs on the lobby floor for your safety. Also, we will continue to properly clean and sanitize our facilities routinely throughout the day and prior to opening.
Masks and Protective Mouth Coverings
For added protection, Team One staff will wear masks when interacting with Members face-to-face. We will require that all Members visiting our lobbies wear masks that safely cover their mouth and nose. If for some reason you are unable to wear a mask, please feel free to utilize our exterior drive-up ITM. Also please be aware that our staff may ask you to briefly remove your mask, sunglasses and hat to verify your identity and safeguard your account.
Limited Lobby Occupancy
In accordance with suggested physical distancing guidelines, we will have a maximum limit of 5 Members permitted inside the building until further notice. As always, please feel free to call us to make an appointment in advance if you’d prefer.
6/1/2020
Member services assistance now available by appointment only
Team One is happy to announce that our branch offices will be open for limited member service by appointment only beginning Monday, June 1st. Lobby teller transactions are not available at this time.
To schedule an appointment, please call 888-288-3261 and provide the following information:
• Service or product you are scheduling the appointment for
• Name
• Phone Number
• Email Address
• Number of attendees (limit 2)
We are eager to continue to provide the exceptional financial service and assistance that you have come to expect from your credit union.
Please be aware of our mandatory “Stay Safe” guidelines:
Personal Protection Equipment
When visiting our branch location you will notice that we have installed new personal protection equipment and designated physical distancing signs on the lobby floor for your safety. Also, we will continue to properly clean and sanitize our facilities routinely throughout the day and prior to opening.
Masks and Protective Mouth Coverings
For added protection, Team One staff will wear masks when interacting with Members face-to-face. We will require that all Members visiting our lobbies wear masks that safely cover their mouth and nose. If for some reason you are unable to wear a mask, please feel free to utilize our exterior drive-up ITM. Also please be aware that our staff may ask you to briefly remove your mask, sunglasses and hat to verify your identity and safeguard your account.
Limited Lobby Occupancy
In accordance with suggested physical distancing guidelines, we will have a maximum limit of 5 Members permitted inside the building until further notice. As always, please feel free to call us to make an appointment in advance if you’d prefer.
5/27/2020
Drive Thru hours have returned to normal business hours:
Monday: 8:30am - 5:30pm
Tuesday: 8:30am - 5:30pm
Wednesday: 8:30am - 5:30pm
Thursday: 8:30am - 5:30pm
Friday: 8:00am - 6:00pm
Saturday: 8:30 am - 12:30pm
Sunday: Closed
5/26/2020
Traverse City branch lobby reopening May 26th
Personal Protection Equipment
When visiting our branch location you will notice that we have installed new personal protection equipment and designated physical distancing signs on the lobby floor for your safety. Also, we will continue to properly clean and sanitize our facilities routinely throughout the day and prior to opening.
Masks and Protective Mouth Coverings
For added protection, Team One staff will wear masks when interacting with Members face-to-face. We will require that all Members visiting our lobbies wear masks that safely cover their mouth and nose. If for some reason you are unable to wear a mask, please feel free to utilize our exterior drive-up ITM. Also please be aware that our staff may ask you to briefly remove your mask, sunglasses and hat to verify your identity and safeguard your account.
Limited Lobby Occupancy
In accordance with suggested physical distancing guidelines, we will have a maximum limit of 5 Members permitted inside the building until further notice. As always, please feel free to call us to make an appointment in advance if you’d prefer.
4/27/2020
Team One Credit Union is proud to participate in the MiMortgage Relief Partnership.
Providing affected borrowers with a 90-day grace period for all mortgage payments. Financial institutions will offer mortgage-payment forbearance for 90 days, allowing borrowers to reduce or delay their monthly mortgage payment. In addition, the financial institutions will:
• Provide a streamlined process for requesting forbearance for COVID-19-related reasons, supported with available documentation;
• Confirm approval of and terms of their forbearance program (which should include reasonable solutions for resuming payments at the end of the forbearance term); and
• Where appropriate, provide the opportunity for borrowers to extend a forbearance agreement if they continue to experience hardship due to COVID-19.
Providing relief from mortgage-related late fees and charges for 90 days. For affected borrowers who reach an agreement with their financial institution, financial institutions will waive or refund mortgage-related late fees for at least 90 days.
Foregoing new foreclosures for 60 days. Financial institutions will not initiate any foreclosure sales or evictions for 60 days for affected borrowers who reach an agreement with their financial institution.
Refraining from reporting adverse credit scoring information based upon the borrower’s accessing relief. Financial institutions will not report adverse credit scoring information for affected borrowers who reach an agreement with their financial institution. Financial institutions will report other credit information consistent with Consumer Financial Protection Bureau (CFPB) or other federal agency guidance.
3/23/2020
As of 11:00am on Monday, March 23, 2020, Governor Gretchen Whitmer announced a "Stay Home, Stay Safe" executive directing all Michigan businesses and operations to temporarily suspend in-person operations that are not necessary to sustain or protect life for at least the next three weeks.
Our Call Center and Drive Thru services will remain available to assist you with questions regarding your accounts, balance inquiries and transfer requests from:
• 8:00am - 6:00pm, Monday through Friday
• 8:30am - 12:30pm on Saturday
Additionally, all of our remote services, and our outdoor ATMs and ITMs are available to access your accounts. Hours are subject to change.
In this time of uncertainty, we want to assure you that your money is safe. Your savings are federally insured to at least $250,000 by the National Credit Union Administration and backed by the full faith and credit of the United States Government.
We will continue to ensure that you have access to your funds both through ATMs/ITMs and electronically. Online banking and our mobile app can help you securely manage your accounts, make loan payments and transfer money. Also text banking and our 24 Hour Telephone Teller are convenient ways to monitor your accounts. Telephone teller is available at 800-968-7739.
If you have any questions regarding the safety of your funds, please visit the NCUA’s official website www.ncua.gov for helpful guidelines and information. And as always, our communication center representatives are here to assist you at 888-288-3261. Please note that do to the high volume of calls, wait times experienced may be longer. To avoid long hold times, we encourage you to use our online and mobile banking tools.
For information regarding accessing your accounts remotely and for any updates regarding Team One’s services during this time, please visit teamonecu.org.
3/16/2020
Team One Credit Union continues to monitor the current situation regarding the COVID-19 and review guidance provided by State and Federal Government agencies. It is our highest priority to keep our Membership, Staff and their families safe during these difficult times. As a result, beginning Tuesday March 17th, we will be suspending lobby service and limiting branch transactions to drive-thru only until further notice.
We will still be open for business but primarily delivering services by our remote channels
Please note the following credit union service delivery availabilities:
• All Branch Lobby service will be closed until further notice
• Drive-thru hours will be expanded from 8am to 8pm on Monday through Friday, and Saturday 8:30am - 2:30pm
• Call Center Hours will be expanded from 8am to 8pm on Monday through Friday, and Saturday 8:30am - 2:30pm
• 24hr Phone Banking
• ATMs and ITMs - remain open
Convenient and easy banking access options are available!
Extended Drive-Thru Hours
Monday
8:00am - 8:00pm
Tuesday
8:00am - 8:00pm
Wednesday
8:00am - 8:00pm
Thursday
8:00am - 8:00pm
Friday
8:00am - 8:00pm
Saturday
8:30am - 2:30pm
Sunday
Closed
24hr Phone Banking
989-754-9699
800-968-7739
Call Center
989-754-6575
888-288-3261
Click for Live Chat
Mobile App
Banking convenience whenever and from wherever you want.
Find ATM Locations
Please note: We will also be waiving fees for all over-the-phone transfers and over-the-phone debit/credit loan payments during this time.
If possible, please use our digital services including Online and Mobile Banking services, which are available 24/7 to access your account information, make transfers, pay bills and deposit checks. If you haven’t already done so, now would be the perfect time to download and install our Mobile Banking App. The Team One app is available for free in both the App Store and the Google Play Store.
Our Member Service Team is here to serve your needs remotely. If you have any questions about getting started, please feel free to call us at 888-288-3261.
Thank you for your patience and understanding as we all work to mitigate the impact of this virus.
3/12/2020
At Team One Credit Union our top priority is the health and well-being of our Members, staff and communities as we all face the challenges presented by the Coronavirus (COVID-19).
As we continue to learn more about the spread of this virus and the impact here in Michigan, we are adhering to guidance provided by both State and Federal government agencies.
To stay informed about the latest developments concerning the Coronavirus, please visit:
Centers for Disease Control
State of Michigan
State of Michigan - Interim Recommendations
Team One has taken the necessary steps to ensure that all of our facilities are receiving enhanced sanitation and thorough cleaning protocols to help mitigate exposure of the virus.
If you would like to take additional precautions by limiting your exposure to public crowds, we encourage you to take advantage of our free remote service options including:
• Online, Mobile and Text Banking
• Remote Deposit Capture
• ATMs and ITMs
• Audio Telephone Teller
• Call Center
We at Team One Credit Union take your physical and financial health very seriously because you are not just a Member to us but also a part of our family. As a reminder, please follow these healthy best practices to protect yourself from becoming ill or preventing the spread of illness:
• Wash hands often and with soap water for at least 20 seconds
• Use an alcohol based hand sanitizer
• Avoid touching your nose, mouth and eyes
• Sanitize cell phones and personal devices regularly
• Avoid shaking hands
• Cover your cough or sneeze
• Avoid exposure to others who are sick
• Stay home when you are sick
Thank you for your continued support of Team One Credit Union and feel free to call us if you need assistance in accessing your accounts.
Sincerely,
Gerald Hutto
President/CEO