Frequently Asked Questions

These added security features are to help reduce the possibility of fraud occurring through your Online Banking profile. Your previous image is no longer available and will not display in Online Banking. You will need to choose a new image. The setup only takes a couple of minutes.

In Online Banking, click Settings”
In "Modify Login Information”, Enter New user name
At the bottom of the page, click "submit”

In Online Banking, click "Settings”
In "Modify Personal Settings”, create a password reset question and answer
At the bottom of the page, click "submit”

Please note: Passwords must be between 6 and 10 characters in addition to containing at least one letter and one number.

In Online Banking, click "Settings”
In "Modify Personal Settings”, Click on Watermark (current picture) to change image
Click to Select or Change your Image
At the bottom of the page, click "submit”

You will now be able to reset your password at any time. Simply click the "forgot your password” link when you sign in and follow the instructions. You will need to know your Online Banking ID and your email address on file. You will receive an email with instructions on how to reset your Password. You will be asked your Password Reset Question and answer with your Password Reset Answer that was set at the time of initial enrollment.

Contact Team One Credit Union by sending an email to eservices@teamonecu.org or by calling (989) 754-6575 or Toll-free (888) 288-3261. Be prepared to give an account number and your social security number to the representative for identification purposes. The representative will reset you.

Contact Team One Credit Union by sending an email to eservices@teamonecu.org or by calling (989) 754-6575 or Toll-free (888) 288-3261. Be prepared to give an account number and your social security number to the representative for identification purposes. The representative will reset you.

Transferring money to another account using the TRANSFER TO ANY ACCOUNT function, you will need the account number the money is transferring to, the First 3 characters of primary account holder’s last name, and account ID.

Examples of possible Transfer funds to ID are:
    Savings    0001
    Checking    0040
    Loan    0150

While the new system offers a host of new features to help you manage your finances, the basic features and functions will remain. You’ll still be able to view statements, view recent transactions, pay bills, etc. You’ll find the new menus and screens are much more user-friendly.

If you are not seeing the E-Statements tab opening after clicking E-Statements in Online Banking, check your pop up blocker settings. If you have the option, please select “always allow pop ups for this site”. If you do not see that option, add the following address to your sites that allow pop ups: cm.netteller.com

If you are using the Firefox browser and trying to access E-Statements through Online Banking and unable to view them, please do the following:
      1. Click on the 3 dashes (just below the X in the upper right corner)
      2. Click options
      3. Click content
      4. Click exceptions
      5. Enter web address: CM.NETTELLER.COM
      6. Click allow, close, ok

If you are using the Internet Explorer browser and trying to access E-Statements through Online Banking and unable to view them, please do the following:
      1. Click on the gear icon (just below the X in the upper right corner)
      2. Click internet options
      3. Click privacy tab
      4. Click settings
      5. Enter web address: CM.NETTELLER.COM
      6. Click add, close, apply

If you are using the Google Chrome browser and trying to access E-Statements through Online Banking and unable to view them, please do the following:
      1. Click on the 3 dashes (just below the X in the upper right corner)
      2. Click settings
      3. Scroll down and click show advanced settings
      4. Under privacy section click content settings
      5. Scroll down to pop-ups
      6. Click on manage exceptions
      7. In the hostname pattern you will enter the website (CM.NETTELLER.COM)

If you are not seeing the EZ Card Info tab opening after clicking EZ Card Info in Online Banking, check your pop up blocker settings. If you have the option, please select “always allow pop ups for this site”. If you do not see that option, add the following address to your sites that allow pop ups: cm.netteller.com

Within Online Banking select Transfers. To complete a New Transfer, select from the drop down to *Transfer funds from, select from the drop down to *Transfer funds to the VISA account record, the *Transfer Amount, the *Frequency, *Transfer Date, then click “Submit”. Click “Confirm” to complete the payment.

Please note: If your VISA has a $0.00 balance your VISA will not display as an option to *Transfer Funds to from the drop down list.

Contact Team One Credit Union by sending an email to eservices@teamonecu.org or by calling (989) 754-6575 or Toll-free (888) 288-3261. Be prepared to give an account number and your social security number to the representative for identification purposes. The representative will assist you.

Click on the “Message Center” link in the upper-right hand corner to send us a message through email within Online Banking.