Frequently Asked Questions

As part of the process, your Current login User Name will remain the same. Follow the on-screen prompts through the enrollment process to change your password. You may be prompted to change your username if your current username includes your account number.

The User ID must be a minimum of 8 characters long, no longer than 15 characters. Please note: User Names are not case sensitive.

As part of the enrollment process, you will receive a temporary password to login. Then, you can create a new password.

Choose a new password that is at least 8 characters in length. It must include: 1 upper case letter and 1 number.

To ensure the security of your accounts, if you forgot your User Name, please call us at 888-288-3261 or stop by your local branch.

After your initial login to the new Online Banking system, you can use the Forgot Password tool found after entering your username and selecting the login box. A temporary password will be sent to your authenticated devices or email. Then you will be able to select a new password.

Yes, on the Security page under the Settings widget you will have the option to update your User Name and Password as well as your security information.

To view a summary of your pending or “hold” transactions, click on the “Accounts” widget.

Yes, pending transactions are included in your available balance as well as the balance listed under the “My Accounts” area of the Online Banking page. Please note: the account activity page may not list pending transactions.

The available balance on the Accounts page reflects pending transactions and/or account holds while the current balance does not.

A one-time quick transfer can be initiated from the “Transfers” widget and selecting Quick in the Online Banking home page. New and/or recurring transfers can be set up on the “Classic” page under the “Transfers” sub-tab.

Yes. Completed transfers can be viewed on the “History” page under the Transfers widget.

A list of scheduled transfers can be found in the “Scheduled” in the Transfers widget of the Online Banking home page.

Scheduled or recurring transfers can be deleted from the “Scheduled” page under the Transfers widget.

Yes. To reorder checks, click the Check Services widget. Please note that your first order of checks will need to be ordered through your local branch or by calling TOCU’s Member Support at: 888-288-3261.

To access TOCU Bill Pay, click the Bill Pay widget on the main menu and indicate which account you’d like to use. Follow the on-screen steps to continue.

Yes. To apply for a loan, select the “Quick Apply” widget on the main menu.

Yes! To update your address, click the “Settings” widget, and choose “Contact.”

Widgets are the icons that appear throughout the Online and Mobile Banking menus. When you select a widget, you’ll be able to access additional banking tools.

Within settings, you’ll be able to personalize the look and feel of your Online Banking experience, including your profile, desktop theme, contact information, alert notifications, and more!

Yes! To change your User Name, click the “Security” tab in Settings.

The “eAlerts” tab under“Settings” allows you to setup alert notifications to help you manage your accounts. Get an email or text reminder when your loan payment is due, when deposits posts, checks clear, and more. You can even setup alerts tied to your savings and budget goals, too.

Members can choose to be notified when their balance falls above or below a certain pre-determined dollar amount as well as set further alerts pertaining to transactions, items and security.

Yes. With the new systems, you have access to even more eAlerts than before. eAlerts can be turned on through the Settings widget.

Yes.

Yes.

If you do not hear from us within one business day of submitting your application, please contact the loan department at 888.288.3261.

Members should retain the physical check for 60 days after utilizing the Mobile Deposit feature. Please be sure to void out the deposited items to avoid re-deposits.

Not all TOCU Accounts may be eligible to use this feature. If your account has the capability to use this feature and you keep receiving an error message, please call a Member Service Representative at 888.288.3261.

Snapshot allows you to view selected account balances and the last five transactions without logging in when you launch the Mobile Banking app. To set-up Snapshot, tap on Settings, select Snapshot and choose the accounts you want visible. When you want to see your balances, tap the “Snapshot” on the app login screen – all without having to login to Mobile Banking app.